How to Order?
For your convenience, ProSource offers the following easy ordering options:
You can place your order directly on the World Wide Web via our Easy and Secure
Shopping Cart System. Simply click on the "Add to Cart" button next to the product
you select, your shopping cart will be automatically updated with the item, quantity
and the sales total. You can continue to shop at your convenience or proceed directly
to checkout at any time simply by clicking the "Order" button at the bottom of the
order screen. You can also change, add to, subtract from, or delete your order at
any time in the order page. Online orders are processed and shipped within 24 to
48 hours regardless of shipping method chosen. Once your order has been submitted
you must call to make any corrections or changes. It can not be changed online once
All Internet Orders must be shipped to the billing address of the credit card holder
or the cardholders commercial work address. All Internet Orders over $200 may be
sent signature required. Please make sure that the name and address you enter as
the billing address (the address where your credit card statement is sent) is correct.
In the event that the name and address entered on the order does not verify with
the bank, we will make every attempt to notify you.
If the name and address you enter does not match the name and address that the issuing
bank has as the billing address and you do not respond within 48 hours of our return
e-mail then your order may be cancelled.
ProSource will not process an order from an anonymous e-mail account.
The receipt of an e-mail confirmation does not constitute the acceptance of an order
or a confirmation of an offer to sell. ProSource reserves the right, without any
prior notification, to limit the order quantity on any item(s) and/or refuse service
to any customer. Verification of information may be required prior to the acceptance
of any order.
We are not responsible for typographical errors of any kind. Products that are added
to the "shopping cart" are based solely on the user's selection and these selected
items are not altered by any ProSource employee. If there are any discrepancies
with your order, please refer to the order confirmation email sent to you once your
order is complete, and immediately contact a Customer Service Representative at
1-800-310-1555. ProSource is not responsible for any additional charges as a result
of wrong product selection, duplicate order submission or refusal of delivery.
You can order by calling our Toll Free Order Line Monday to Friday from 8am to 11pm
EST and Saturday, Sunday 10am to 10pm EST at 1-800-310-1555. Our sales and customer
service representatives are standing by to process your order and answer any questions
you might have. From outside of the US, you can reach us at (732) 528-3265.
You can mail your completed order form along with payment by credit card, check
or money order (US Funds only please) to: ProSource, 2231 Landmark Place, Manasquan,
NJ 08736 . Please
click here to download
and print our order form. (Note: All personal checks
are held for 12 business days before the order will ship.)
You can fax your credit card order to us at 732-528-3264. Please click here to download
and print our order
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Bank / Credit Card Holds
- When you place your order from our website, we send what is called an authorization
request to your Bank or Credit Card Company. This request includes the amount of
the order as well as the billing information you included on the order form. At
the time you place your order, this is only an authorization, not a charge against
your credit card. You are not actually charged until the order ships from our warehouse.
- An authorization is only a hold on the funds for a possible future transfer of funds.
This hold is temporary and if the transaction isn't settled it will expire without
any action. It is not a completed transaction and no funds are transferred at the
time you place your order. The time it takes for an authorization to expire on its
own is dictated by your bank. Times vary between 3 and 30 days, with 7 to 14 days
the average. The banks do not provide any mechanism for us to "drop" an authorization
against your account.
- Each time you submit the order and receive an error message another temporary
authorization hold will be placed on your card; we highly recommend copying
the information directly from your bank or credit card statement to the online form
to avoid this.
- Our automated credit authorization procedures require that you enter your EXACT
billing information as it appears on your credit card statement. Failure to do so
may result in your bank performing an authorization hold against your credit card
account that is ultimately rejected by our banking systems as a valid transaction.
If you try placing your order multiple times with incorrect information, you
run the risk of placing multiple authorization holds against your Bank / Credit
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At ProSource.net we accept the following credit cards:
- American Express
- Debit or Check cards that have the Visa or Mastercard logo appearing on them
When using a Credit Card please make sure:
- Your credit card is valid
- Enter the correct expiration date
- There is enough credit available
- You know your billing address
(the same address where the bank sends your monthly statement)
When you place an online order, we authorize your credit/debit card to make sure
sufficient funds are available. The financial institution places a hold on funds
equal to your order total until the order is fulfilled. This hold will also apply
to any items backordered until items come into stock and are shipped.
If your order is canceled, the financial institution that issued your card determines
the time required to remove the authorization. The authorization will automatically
expire based on the type of card used for payment. The following is the estimated
period of time from the point of authorization to automatic expiration of the authorization
for common methods of payment.
Payment TypeTime Required
Debit or check cards - depends on bank
Visa/MasterCard - depends on bank
7 - 14 days
If your order is backordered or the item does not ship by the time the authorization
automatically expires, another authorization will be required at the time the merchandise
ships. If you need more information, please call your bank or credit card company
Money Orders Drawn in US Funds
Money Orders are processed and shipped with in 24-48 hours of being received.
Checks Drawn in US Funds
In order to maintain our low prices, it's necessary for us to wait for checks to
clear your bank and ours before shipment--allow an extra 12 business (working) days.
We apologize for any inconvenience this may cause.
Gift Certificate Policy
Gift Certificates may be redeemed through Prosource.net either by phone (1-800-310-1555) or via our secure web site*.
- Gift Certificates must be used to purchase product and can not be used towards additional Gift Certificates.
- Gift Certificates can not be returned for a cash refund.
- If an order exceeds the amount of the recipient's gift certificate, the difference must be paid with a credit card or other accepted payment method.
- Prosource.net is not responsible for lost or stolen Gift Certificates.
- If you have any questions, please contact Customer Service.
*Please Note: Gift Certificates (cards) containing 18 digits and imprinted with the Prosource.net logo on the front, can be used during the checkout process as payment for online orders. Paper Gift Certificates are NOT redeemable online.
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Shipping Rates & Methods
APPROXIMATE DELIVERY TIME FOR CREDIT CARD ORDERS FOR IN-STOCK MECHANDISE IS BETWEEN
2 TO 10 WORKING DAYS DEPENDING ON DESTINATION. THERE IS NO SHIPPING ON SATURDAY,
SUNDAY, OR HOLIDAYS. THERE ARE NO HANDLING FEES.
ProSource is not responsible for shipping delays due to inclement weather.
ProSource is not responsible for any lost package that is incorrectly addressed
due to customer error. We generate our shipping labels from the information the
customer provides, so if you enter an incorrect or incomplete address (incorrect
zip code, missing apartment / suite / office number / name etc.) and your package
is lost, ProSource is not responsible. If you enter your
address incorrectly on the website, and need it re-routed by UPS to the correct
address, you will be charged a minimum UPS fee of $12.35 to cover rerouting costs. UPS fuel surcharge fees may also apply and therefore the total amount charged will vary depending on the actual distance that the package is rerouted.. ProSource
also has the right to charge return shipping fees on orders that are refused by
the customer. Your order may also be delayed.
If you contact us after your order has been placed regarding an incorrect or incomplete
shipping address, we will make every effort to correct your information prior to
your package being shipped. However, once your package has been processed and shipped,
we cannot make any modifications to your shipment. If your order is lost or delivered
to the incorrect address, we again are not responsible.
How do I enter an APO or FPO address?
When you come to the Shipping and billing page, please follow these steps when entering
an APO or FPO address as your ship to destination:
What is an APO address or an FPO address?
- Enter the recipient's full name and address in the relevant fields.
- First, you must change the Country field. Select “United States APO/FPO” before proceeding. (Do NOT select the actual country which you are stationed.)
- In the State field select one of the following; AA (Armed Forces America), AE (Armed Forces Europe) or AP (Armed Forces Pacific).
- Enter the appropriate five digit zip code or six digit postal code (Do NOT include the “plus four” part of the zip code)
- Select shipping method. (Please note: US Priority Mail is the only method of shipping that you may select when shipping to this type of location.)
- APO stands for "Army Post Office," and is associated with US Army or Air Force installations.
- FPO stands for "Fleet Post Office," and is associated with US Navy installations
and ships in the United States.
Domestic orders are shipped via UPS Ground Residential for a flate rate of $5.95
regardless of order size. (All RTD's are charged actual shipping)
: UPS does not deliver to PO Boxes or military APO or FPO addresses.
If you require shipment to a PO Box or military address your order will be sent
via US Postal Service.
Express shipping rates are determined by order weight and destination points. Post
Office Box orders are shipped via US mail and will be subject to the appropriate
charges. APO and FPO are shipped via US mail and actual shipping rates apply.
For destinations in Alaska, Hawaii and Canada, you pay shipping charges based on
the actual weight and destination of the package. All packages to these locations
are shipped via the US Postal Service. If the wrong method of shipping is chosen
we will correct it and you will be charged the appropriate amount.
UPS ground reaches every real address throughout the 48 continental United States.
UPS guarantees all residential and commercial packages coast to coast.
FREE SHIPPING OFFER ONLY VALID FOR
UPS GROUND DELIVERIES IN THE 48 CONTINENTAL US STATES.*
Does not apply to RTDs (Ready-to-Drinks)
Does not apply to any orders shipped USPS
Please note: RTD's
and extremely heavy packages weighing in excess of 75lbs or orders that need to
be shipped by pallet may require extra shipping charges. You will be contacted with
the appropriate shipping charges prior to shipment of your order.
*Offer subject to change without notice.
Service Map colors may vary due to differences in hardware
and software. This map is a general representation of UPS Ground transit times.
For service availability and to calculate the delivery time for a package shipped
between a specific origin and destination worldwide, Calculate Time & Cost.
UPS Next Day Air®
UPS next day air guarantees next business day delivery for all orders placed by
3:00 pm EST. throughout the 48 continental US states.
UPS 3 Day Select®
UPS 3 day select guarantees delivery within three business days for all orders placed
by 3:00 pm EST. throughout the 48 continental US states.
UPS Second Day Air®
UPS 2nd day select guarantees delivery within two business days for all orders placed
by 3:00 pm EST. throughout the 48 continental US states.
UPS Holiday Schedule
The following Holidays are observed by UPS and therefore no pick up or deliveries
will occur on these days:
In the United States, UPS observes the following holidays:
For complete information regarding UPS shipping policies and terms, please click here >>
- Memorial Day - May 28, 2012
- Independence Day - July 4, 2012
- Labor Day - September 3, 2012
- Thanksgiving Day - November 22, 2012
- Day after Thanksgiving - November 23, 2012
- Christmas Day(observed) - December 25, 2012
- New Year's Eve - December 31, 2012
- New Year's Day(observed) - January 1, 2012
If your order is lost please contact us at 1-800-310-1555 to speak with a Customer
Service Representative. They will contact UPS to have a tracer or driver follow
up initiated. The process takes 2-8 business days to complete. If your parcel is
located it will then be delivered to you. If they are unable to locate your order
they will then issue us a claim and then your order will be reshipped.
USPS Parcel Post
PARCEL POST service is available to most domestic destinations via the United States
Postal Service. Shipping rates are determined by weight and destination points.
Post office box orders are shipped via us mail and will be subject to the appropriate
charges. Orders placed on the web will be notified of the actual shipping charges.
APO and FPO are shipped via us mail and will be subject to the appropriate charges.
Alaska, Hawaii and Canada ar charged actual shipping charges.
USPS First Class
Only for shipping Free Samples
US Postal Service
Before ordering you agree to the following: If your order does not arrive in a timely
manner ProSource will follow these steps:
1.We cannot file a claim for 30 days after your shipment leaves our facility to
you if the final destination is within continental US. (excluding Hawaii, Alaska
2.We cannot file a claim for 75 days after our shipment leaves our facility to you
if you are an APO /FPO or your address is not inside the continental U.S. or an
International order. Shipping rates are determined by weight and destination points.
Post office box orders, are shipped via us mail and will be subject to the appropriate
charges. APO and FPO are shipped via US mail and will be subject to the appropriate
charges. Orders placed on the web will be notified of the actual shipping charges).
On orders shipped to military locations (APO/FPO), please remember that in addition
to the delivery time for your package to be received by the APO / FPO, you will
also have to allow time for the military to get your package to you, which could
take a week or more.
Before any claims process can begin we must receive a signed form from you stating
what items you ordered that where not received, the date you are processing the
claim and your signature. Items, which are received damaged during shipment, must
be reported to your local postal delivery location and all damage claims must be
handled through your local post office.
Time Limits For Loss Claims as Posted by USPS
Type of Service
Claim may not be filed until:
Claim must be filed by:
30 days or more after date of mailing
1 year from date of mailing
15 days or more after date of mailing
1 year from date of mailing
75 days or more after date of mailing
1 year from date of mailing
If you need more information, please ask your local USPS Postal Station for a copy
of Publication 122, Customer Guide to Filing Domestic Claim or Registered Mail Inquiry
or the Domestic Mail Manual S010 .
ProSource.net has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at firstname.lastname@example.org.
WHICH COUNTRIES DO YOU SHIP TO?
International shipping is currently available WORLDWIDE from ProSource.net. Our third party vendor, International Checkout, will ship to all destinations around the world.
CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?
To check the status of your order or track your package, please login to your International Checkout account
WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?
All inquiries regarding your international order should be directed to International Checkout at: email@example.com.
Please visit the International Checkout Customer Service page for more information and phone numbers in your area.
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If you are dissatisfied with any product, you must email firstname.lastname@example.org
or call 1-800-310-1555 (toll-free), (M-F 9:00AM to 5:00PM EST) within 14 days of
the shipment date to receive authorization and return instructions, provided that
the product is backed by a manufacturer's guarantee or is unopened and in original,
We make every attempt to assure that you receive the item(s) you ordered. Every
item is scanned and orders are weighed for accuracy before they are shipped. In
the rare occasion that an item is omitted or you receive the incorrect item(s) DO
NOT open the item(s) or you will void your right to return it. Merchandise sent
to a customer in error or missing products must be reported in 48 hours of receipt.
We will then work with you to resolve the situation (refund, replacement). Please
call us during our normal business hours (Monday through Friday, from 9:00am to
5:00pm EST) or email
for a Return Authorization number. A "RA"
number must be included on the shipping label / package or we will refuse the parcel.
Full credit for the returned item(s) will be issued for unopened and undamaged merchandise
within 10 business days of receipt. Please make sure that all returns are properly
insured. Please retain your receipts for verification in the event that your package
is lost. If we do not receive the package you will not be credited.
Products cannot be returned because you do not like a particular flavor.
: Certain items (such as protein bars) that are sent to warm
weather locations or shipped during the summer months can melt. We take every precaution
to make sure that all of our products are shipped in fresh condition. We cannot
accept returns on heat damaged products.
All re-salable products can be returned for a full refund of the purchase price.
Re-salable products must be sealed, unopened, and in original packaging. Products
must be shipped back to ProSource at the customers' expense. All merchandise must
be insured properly by the customer. Refunds will be issued upon receipt of the
returned products. Shipping charges cannot be refunded. If items are not insured
properly and get damaged or lost when returned, we cannot grant refunds.
In the event that we send you an item other than the one you ordered, do not open
the product or you will void your right to return it to us.
PLEASE NOTE: PROSOURCE CAN NOT ACCEPT RETURNS ON ANY BOOK OR DVD.
Additional Return Information:
- If a refund is granted, you will be credited the amount in the same form you paid. For example, purchases made on a credit card, will be credited that amount back to their card. If the purchase was made with a gift card/certificate, you will be given store credit.
- No Unauthorized Returns. Orders sent back without return Authorization Number clearly
marked on the box will be refused.
- No Returns After 30 Days from date of delivery.
- No Shipping charges will be refunded.
- No Returns on Opened Merchandise. Unless product otherwise states and only with
a return authorization number.
- To check on the status of a returned item, please email email@example.com
- On all exchanges, a shipping charge of $5.95 will be applied.
- We do not accept returns on MuscleTech products. Returns for that product line are
handled by the manufacturer and therefore you must contact them directly.
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Any merchandise received damaged must be reported to ProSource within 24 hours of
receipt. We will contact the shipper for inspection of the box and contents. Do
not dispose of an packing materials as they will be inspected by the shipper. Please
call 1-800-310-1555 to speak with a Customer Service Representative for instructions.
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Price Match Policy
"Our huge-volume purchasing deals with product manufacturers enable us to guarantee the lowest delivered prices on every item featured. If you find an item advertised for less, send us a copy of the ad (along with shipping costs) and we will beat that price by up to 10%"
- Weight restrictions apply. Please call for low price.
- Some restrictions apply. Prices and offers subject to change without notice.
- Due to the fluctuating cost of whey protein, and overall market instability, all protein related products have been excluded from our price matching policy at this time.
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